Frequently Asked Questions
On this page you’ll find answers to some of the most common questions about our services, policies, and locations. However, if you have questions related to individual machines, please look at the FAQ sections on specific product pages.
For information about our delivery process, please see Shipping & Handling.
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Manuals, Warranty & Parts
Where is my instruction manual?
Baileigh provide almost every order with a complementary USB memory stick. On this USB stick you will find PDF manuals for your machines. We do this for several reasons. In the world of engineering and metal fabrication, manuals are easily damaged, and often need replacing. With an electronic copy of the manual you can print off as many as you need no matter how many get ruined by oil or torn, or alternatively you can keep a copy solely on your computer! You can also then keep the free USB memory stick for whatever purpose you find.
What is Baileigh Industrial’s warranty?
All of our machines come with a one-year (12 month) warranty that covers repairs and replacement parts.
In addition, you’re entitled to lifetime technical support and advice from our team of technical specialists and customer service representatives with years of hands-on experience.
Does Baileigh sell replacement parts?
Yes, we carry thousands of the most common replacement parts for all machines in stock ready for next day delivery (if purchased before 12 noon). In the unlikely event that the part you need is out of stock, we will have it back in very soon. If the part is unusual, we will do our best to order this part in for you.
Buying & Financing
What forms of payment do you accept?
We accept the following forms of payment:
If you would like to pay by cheque, money order, or wire transfer, call +44(0) 2476 619 267 to arrange payment with one of our sales team.
Can I purcahse a machine through finance instead of buying it outright?
Locations & Demos
Where are Baileigh Industrial products made?
Each product page states where that specific model is made. We make products in manufacturing plants all over the world. We currently have factories in the USA, Portugal, Italy, Poland, Netherlands, Germany, China, and Taiwan.
Where can I get hands-on with a machine?
You can stop by any time during business hours (08:00 - 17:00) at any of our locations for a demonstration. For best results, you might want to call ahead to make sure that a given machine is in stock.
We can also help to put you in touch with a reseller in your area who can provide a demo. Please give us a call at +44(0) 2476 619 267 to learn more about our local reseller network.
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